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Call us for all your car needs! 269-342-1337

AUTO VALUE

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • AutoWares
  • ASE Master Technician
  • Car Care Aware

Testimonials

  • I have to thank Jim and his crew! They were so amazing with fixing my car. Staying in constant contact me with how things were going. Jim explained to me when I picked up my car what the part was that was broken and why I was having issues. I have so much confidence in their shop that I will take my car there again if needed. Thank you Jim and crew!!
    -Jenn C.

  • They were super fast when I pulled in with a flat tire on my way to work.
    -Ashely W.

  • I own a Ford F-250 super duty diesel. I needed an oil change and had a small issue with the vacuum lines (air system). Went to see Joseph and I couldn't be happier. He explained everything in detail so I understood fully what my issues were. Not only did he get me in and out in a few hours, he went out of his way to save me some money! I visited this shop because of a referral from a family friend. She too has had great experiences with Joseph. He was very knowledgable and willing to whatever he could to help. I will most definitely be bringing all my vehicles to him from now on as well as encouraging anyone I know that has an auto issue to go see them. Great work at a very fair price! Best around.
    -Marcus E.

  • I was not a regular customer and called at 3:30 on a Friday with a locked up break. I asked if there was any chance they could fit me in (several places had already told me they could see me the end of next week). Joe (the owner) was very nice and said to come right over. They got me in right away and I was out the door again by 5pm (they needed to have a part delivered). Great service, great people. They do all types of mechanical work. I will definitely be bringing all my vehicles here in the future! Thanks Auto Tech Repair Center.
    -Brook T.

  • Bought my car from here. Great place, highly recommend.
    -Alex L.

  • I have used Auto Tech for years and Joe, the new owner is truly out to help people! He 'treats it like he owns it'. Even if you have your ideas on how something should be fixed, trust me, his opinion is right and 'do it right, do it once' is very true! I just learnt this lesson...he fixed it my way first (didn't work), then we fixed it his way..then I got to go home! As a woman, I would recommend him because he helps, explains and doesn't treat you like an idiot!
    -Kimberly K.

  • Great guys always have taken care of us, the prices are very fair!
    -Wesley C.